Privacy Rights
Available Requests
Depending on your location and applicable law, you may request access, correction, deletion, export (portability), restriction of certain processing, opt-out of certain sales or sharing, limitation of sensitive personal information use, or information about how your personal information is used or shared.
U.S. State Laws
If you reside in one of the U.S. states listed below, the corresponding law may apply to your information:
- California — California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
- Virginia — Virginia Consumer Data Protection Act (VCDPA).
- Colorado — Colorado Privacy Act (CPA).
- Connecticut — Connecticut Data Privacy Act (CTDPA).
- Utah — Utah Consumer Privacy Act (UCPA).
- Texas — Texas Data Privacy and Security Act (TDPSA).
- Oregon — Oregon Consumer Privacy Act (OCPA).
- Delaware — Delaware Personal Data Privacy Act (DPDPA).
Each law differs slightly in scope and available rights. We honor verifiable requests in line with each applicable law.
California Specific Rights
If California privacy law applies, you have rights to: know, access, correct, delete, port, opt-out of sale or sharing of personal information for cross-context behavioral advertising, limit use of sensitive personal information, and not be discriminated against for exercising privacy rights. Sigma Terminal does not currently sell personal information for money and does not share personal information for cross-context behavioral advertising.
EU / UK / Switzerland
If you are in the European Economic Area, United Kingdom, or Switzerland, you may have rights under the GDPR, UK GDPR, or Swiss FADP to access, rectify, erase, restrict, port, object to processing, withdraw consent (where processing is based on consent), and complain to your local supervisory authority. See the EEA, UK, and Swiss section of the Privacy Policy for the lawful bases we rely on.
Singapore (PDPA)
If you are in Singapore, the Personal Data Protection Act 2012 (PDPA) gives you the right to:
- Know what personal data we hold about you and how it has been used or disclosed within the last year.
- Request a copy of that personal data ("access request").
- Correct inaccurate or incomplete personal data ("correction request").
- Withdraw consent for our continued use or disclosure of your personal data, subject to legal or contractual restrictions.
- Complain to the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.
Our designated Data Protection Officer (DPO) under the PDPA is Nguyen Ngoc Minh Quan. Reach the DPO at terminalsigmasupport@gmail.com (subject line: DPO — PDPA request). We will respond within 30 days where required by law and may charge a reasonable fee for access requests, as permitted.
How to Submit a Request
Email terminalsigmasupport@gmail.com with:
- Your account email address.
- The type of request (access, correction, deletion, export, opt-out, etc.).
- Enough information for us to verify the account belongs to you.
- Your country (and U.S. state if applicable) of residence, so we can apply the correct law.
Verification
We may need to verify your identity, account control, location, or authority before fulfilling a request. Authorized agents acting on your behalf must provide written, signed authorization, and we may verify with you directly.
Limits
We may deny or limit requests where permitted or required by law, including for security, fraud prevention, legal compliance, billing records, dispute resolution, free expression, third-party rights, or backup retention. We may also charge a reasonable fee or refuse a request that is manifestly unfounded or excessive, as permitted by law.
Response Timing
We will respond within the timeframe required by applicable law — typically 45 days under U.S. state laws (extendable once), and one month under GDPR (extendable in complex cases).
No Retaliation
We will not deny you the Service, charge a different price, or provide a different level or quality of Service because you exercised a privacy right.